Predictive Measurement to Optimize Success

Significantly Reducing Workplace Exposure Requires Managing Everything that Contributes to it - And That Means Understanding Culture and Leadership
Most organizations employ safety systems, procedures, and technology to improve safety results. Few know how culture and leadership affect safety outcomes, and fewer still know how to systematically influence these factors to meet performance targets. And that's not surprising: Until recently organizational culture and leadership practices have not been quantified in a way that made them useful metrics in performance improvement.

A Reliable Measurement for Organizational Culture • To gauge organizational culture, and its influence on safety performance, we created a web-administered tool named the Organizational Culture Diagnostic Instrument or OCDI. The diagnostic, which measures employees' perceptions about organizational characteristics, was developed through BST's experience working with its clients, as well as an exhaustive analysis of research literature on organizational functioning. After careful study, the only scales that were included on the OCDI were those that were predictive of organizational safety outcomes. Over 1,000 sites (made up of over 190,000 participants) have administered the OCDI, from which a norms database was created and is continually updated. An individual organization's diagnostic results are measured against this norms database to establish a percentile comparison.

The nine scales the instrument records perceptions on are:
Leader-Member Exchange, Procedural Justice, Management Credibility, Perceived Organizational Support, Teamwork, Workgroup Relations, Organizational Value for Safety, Upward Communication on Safety Issues, Approaching Others on Safety Issues.

Notice that only three of the nine factors measure perceptions around safety specifically. This is because there are a number of general characteristics of the organization's functioning that strongly influence safety.

How to Use the Data • Along with data gathered from targeted focus groups, leaders can use OCDI outcome data to develop action plans to meaningfully influence the cultural factors that are not supporting, or are even undermining, the safety efforts. Available in 34 languages and validated across regions and industries, the OCDI is the only diagnostic tool of its kind to measure organizational culture factors known to predict safety performance outcomes.

 

Sites with Higher Scores on the OCDI have Statistically Significant Better Injury Rates
Sites that perform well on the OCDI also have lower injury rates.

Higher Scores on the OCDI are also Predictive for Sites with Rates Less than 3.0
This correlation remains true for sites with very low injury rates.

 

Measuring Leadership Influence in Safety • Over the years, BST has worked with hundreds of companies and verified that certain recurring leadership practices help leaders effectively transmit the company's safety goals and vision. These leadership practices help make the difference between organizations that sustain extraordinary safety results and those that are sometimes brilliant and sometimes struggling. The statistical correlation between these best practices and transformational leadership style on the one hand, and an organization's ability to produce a culture able to sustain safety performance excellence on the other, led us to develop the Leadership Diagnostic Instrument (LDI) to help leaders measure these critical areas of their ability to impact performance.

The LDI is a 360° assessment tool that surveys a leader's manager, peers, and selected direct reports. The tool gives normed, percentile feedback on how the leader is perceived to execute seven leadership best practices and four dimensions of the transformational leadership style. The practices are what connect the leader to the culture; style determines how they connect. Both mediate the leader's impact on others in the organization, the culture, and ultimately, the organization's objectives.

The LDI measures seven Leadership Best Practices that translate to predictable safety outcomes: Vision, Credibility, Action Orientation, Communication, Collaboration, Feedback and Recognition, and Accountability. It also provides leaders with metrics on the dimensions of the Transformational Leadership Style characteristics: Challenging, Engaging, Inspiring, and Influencing.

 

Safety Leadership Best Practices Scores Predict Organizational Culture Diagnostic Scores
Safety Leadership Best Practices predict Culture scores, which predict safety outcomes.

Safety Leadership Style Scores Predict Safety Leadership Best Practices Scores
Leadership Style predicts Safety Best Practices, which in turn reflect in downstream outcomes.
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