Organizational Culture Assessment
A Practical Evaluation for Cultural Improvement
The Organizational Culture Assessment is a critical tool for measuring an organization's readiness for change. It assesses nine factors known to underlie positive organizational performance in environment, safety and health. Using their organization's Organizational Culture Assessment results, senior executives can determine their organization's strengths and weaknesses with respect to the factors and anticipate at what level, where and why resistance can be expected.
The Nine Factors
BST's extensive research shows there are nine factors that predict an organization's ability to achieve safety performance excellence, as well as other metrics important to the organization:
| Factor | Description |
| Procedural Justice | The extent to which the individual worker perceives fairness in the supervisor's decision-making process. |
| Leader-Member Exchange | The relationship the employee has with his or her supervisor. In particular, this scale measures the employee's level of confidence that the supervisor will go to bat for the employee and look out for his or her interests. |
| Management Credibility | A perception of the employee that what management says is consistent with what management does. |
| Perceived Organizational Support | The perception of the employee that the organization cares about her, values her, and supports her. |
| Teamwork | The extent to which the employee perceives that working with team members is an effective way to get things done. |
| Workgroup Relations | The perception the employee has of his relationship with co-workers. How well do they get along? To what degree do they treat each other with respect, listen to each other's ideas, help one another out, and follow through on commitments made? |
| Organizational Value for Safety | The extent to which the employee perceives the organization has a value for safety performance improvement. |
| Upward Communication about Safety | The extent to which communication about safety flows freely upward through the organization. |
| Approaching Others | The extent to which employees feel free to speak to one another about safety concerns. |
The Organizational Culture Assessment yields succinct, actionable data analyses that identify and define the root causes of culture and safety climate issues that are specific to the organization. As needed, organizational assessments are accompanied by interviews and process reviews to provide even greater insight. As a result, senior management is able to move forward quickly and confidently with prioritized action planning to achieve safety performance targets.